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how can we vs. why did you

One of the most important parts of being a coaching leader is learning to ask the right questions. 

Here’s a good example.  If something doesn’t out the way it was supposed to, do you ask “Why did you …?”   This immediately puts the other person on the defensive and back-pedaling people can be dangerous people.

A better question might be, “How can we …?”  This invites a solution rather than placing blame.  It also involves the leader in helping ascertain the solution.

Which question do you most often ask?