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rebuilding trust

In a Harvard Business Review article entitled “Rebuilding Trust: Why Capping Salaries Isn’t Enough“, author Diane Coutu talks about how a leader goes about rebuilding trust.  Among the four values she lays out, I thought I would pass along this one:

Consistency is the real engine of trust. Even if a leader shows competence, integrity, and respect, but fails to behave consistently, she won’t capture people’s hearts and minds. No one wants to follow a leader who is trustworthy one moment and unpredictable the next. Without reliability, there can only be pseudo trust between people – especially in relations where the power is asymmetrical.